Shipping policy

Last updated: July 2026

Where we ship

We currently ship across India only. We hope to expand internationally in the future — if you'd like to be notified, email us at reachout@thepaheli.in.

Processing time

All orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

You'll receive an email with your tracking link once your order has been dispatched.

Delivery estimates

We fulfil orders via Shiprocket (third-party courier partners including DTDC, Delhivery, BlueDart, and others depending on your pincode).

Metro cities (Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune): 3–5 business days
Tier 2 and Tier 3 cities: 4–6 business days
Remote and rural areas: 5–8 business days

These are estimates, not guarantees. Occasional delays due to weather, public holidays, or courier operational issues can occur. We'll notify you if there's a significant delay on our end.

Shipping charges

Free shipping on all orders across India — no minimum order value.

All orders are prepaid (UPI, cards, net banking, wallets). We do not offer Cash on Delivery at this time.

Tracking your order

Once your order is dispatched, you'll receive an email with a tracking number and a link to track your shipment. If you don't receive a tracking email within 4 business days of placing your order, please check your spam folder or contact us at reachout@thepaheli.in.

Damaged in transit

If your order arrives damaged, please don't throw anything away. Take photos of the packaging and the damaged item, and email us at reachout@thepaheli.in within 7 days of delivery with: