Refund policy

Last updated: May 2026

Every Paheli puzzle is made by hand and inspected before it leaves us. We take quality seriously and we stand behind every order we ship.

Damaged in transit

If your puzzle arrives damaged due to shipping, we'll replace it. No arguments, no complicated process.

What to do:

Don't throw away the original packaging
Email reachout@thepaheli.in within 7 days of delivery
Include your order number and clear photos of the damage (box and contents)
We'll confirm receipt and arrange a replacement, shipped within 3-5 business days

Manufacturing defect

If your puzzle has a defect or missing pieces, pieces that don't fit despite correct assembly, or significant warping we'll replace it.

Same process: email reachout@thepaheli.in within 7 days of delivery with your order number and photos.

Change of mind

We're not able to accept returns for change of mind. Paheli puzzles are handcrafted products made in small batches, and each one is produced with significant care and time. We ask that you choose your difficulty and design thoughtfully before ordering.

If you're unsure which to choose, our FAQ page has a guide or email us and we'll help you pick.

Refunds

We don't issue monetary refunds except in cases where a replacement cannot be arranged (e.g., a design is discontinued). In those cases, we'll offer store credit or a full refund to your original payment method within 7-10 business days.

Gifting

If you received a Paheli puzzle as a gift and there's a defect, you're covered, just email us with the order number (ask the person who gifted it) and a photo of the issue.